Essential Responsibilities and Duties:
- Troubleshoots and resolves escalated tickets and communicates the solution to Clients via the Service Desk or other support personnel
- Responds to customer issues via the ticketing system
- Senior levels of this position:
- Serves as a subject matter expert
- Develops or adapt material for training
- Negotiates with vendors
- Gathers and validates change requests and bug fix requirements while liaising with Development team (L3)
- Assists in testing of new application functions, releases and promotions
- Liaises with Data Center and other Business application groups day to day operations
- Answers, analyzes and provides quality checks for incoming tickets and routes them appropriately
- Liaises with Service Desk on ticket auto-assignment
- Coordinates with Service Desk for new applications and module decision tree configurations in Remedy
- Produces metric reports on incoming tickets, trends, etc.
- Provides governance to ensure tickets are fixed on time and sends reminders when needed
- Organizes ad-hoc backlog campaigns
Previous Experience and Competencies:
Technical certificate, associate's degree or applicable work equivalent.If you or anyone you know fits the job description please call +91 22 6712 8451 or email with your updated cv.
To find out more about Huxley Associates please visit www.huxley.com
تفاصيل الوظيفة
| 2013-07-15 | تاريخ الإعلان عنها: |
| دبي, الإمارات العربية المتحدة | منطقة الوظيفة: |
| غيرذلك | الدور الوظيفي: |
| محاسبة ومراجعة | قطاع الشركة: |
المرشح المفضل
| طالب/متدرّب | المستوى المهني: |
تقدم الآن - وظائف في الإمارات - وظائف في أبو ظبي, الإمارات العربية المتحدة - وظائف في دبي, الإمارات العربية المتحدة - بحث عن جميع الوظائف