• Provides functional assistance and direction to all departments.
• Cooperates, coordinates and communicates with other hotel departments as required.
• Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel
• Responds to guest needs and resolves related problems
• Supervises and directs Reception and Reservations personnel.
• Supports and assists Front Office personnel and all departments at peak periods.
• Ensures VIPs and priority club guests receive special attention
• Inspects front of house and back of house regularly for cleanliness.
• Assists Guest Relations in greeting, rooming, and sending off VIP guests.
• Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff.
• Provides input for Front Office meetings.
• Promotes inter-hotel sales and in-house facilities.
• Checks billing instructions and monitors guest credit
• Analyses and approves discounts and rebates.
• Analyses the rate variance report to ensure rooms revenue control
• Takes action with the Property Management Systems (PMS) in emergency situation.
• Fully conversant with all hotel emergency procedures.
2. Financial Responsibilities
o Works with superior in the preparation and management of the department’s budget.
o Maintain knowledge of credit policies & procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out within the Front Office department
o Manages the departmental expenses
تفاصيل الوظيفة
| 2014-09-15 | تاريخ الإعلان عنها: |
| الشارقة, الإمارات العربية المتحدة | منطقة الوظيفة: |
| غيرذلك | الدور الوظيفي: |
| الضيافة/السياحة/السفر | قطاع الشركة: |
المرشح المفضل
| متوسط الخبرة | المستوى المهني: |
| بكالوريوس/ دبلوم عالي | الشهادة: |
تقدم الآن - وظائف في الإمارات - وظائف في أبو ظبي, الإمارات العربية المتحدة - وظائف في دبي, الإمارات العربية المتحدة - وظائف غيرذلك في الإمارات - بحث عن جميع الوظائف