CREDIT & COLLECTIONS MANAGER - GE Healthcare

Business Segment
Healthcare Eastern & African Growth Markets
About Us
The credit & collections manager is responsible for financial and operational ownership of key cash metrics including collections, bad debt reserve, and funds flow including cash generation from monetization pool. The position indirectly leads a team of collections specialists to drive collections effectiveness by optimizing collections team performance through rigorous metrics for a large or complex country/region. - Driving reduction in aged balances/past dues and ensuring cash collection performance through leading operational rhythm of reviewing big past due drivers and driving accountability within collections and the field teams - Establishing operating metrics and scorecards to review key metrics by zone on a weekly basis across the field and collections (actuals and estimates) - Working with six sigma team to ensure process fixes on non payment reasons and ensure DRS implementation and utilization - Owning Bad Debt Reserve calculation as per GE policies and supporting/defending its rationale with HQ controllers, Internal & external auditors. Ensuring Operational teams alignment. - Driving business bad debt targets within zones and ensure right third party process to drive bad debt reduction - Driving customer credit worthiness review and ensuring all credit risk customers are flagged during sign up of contracts, also ensure portfolio health to proactively analyze any credit/bankruptcy risk - Driving analysis of key non payment reason codes to fix upfront business processes driving non payments on key dispute codes - Setting up metrics and operating mechanisms to measure the performance of cash collection teams with regards to cash collection performance and accuracy of estimates - Effectively managing/leading/coordinating/developing a team of cash leaders, cash collectors and analysts, determining clear roles & responsibilities, identifying and driving development needs to ensure superior cash collection results. Setting up when needed incentive compensation schemes in line with the company goals & objectives - Managing multiple value streams, serving as a recognized expert and resource leader for focus areas, process rigor, and delivering significant simplification results. Facilitating workouts, value stream mapping sessions and activities to achieve tangible improvement in cash collection. - Initiating sustainable process improvements to simplify, improve accuracy and timeliness of invoicing activities, collections prioritization and dispute resolution. - Deploying new tools, processes, methodologies in order to detect upfront once equipment/service is rendered any potential future cash collection issues. Regularly tracking and monitoring operational issues and customer satisfaction in post-sale phase before collection. Timely driving resolution when needed. Analysing and segmenting A/R portfolio dynamic throughout the Quarters to propose adequate credit policies to improve selected key metrics. Quality Specific Goals: 1. Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position 2. Complete all planned Quality & Compliance training within the defined deadlines 3. Identify and report any quality or compliance concerns and take immediate corrective action as required
Role Summary/Purpose
1. Bachelors degree in accounting, finance, or other business related field and 4 years experience in collections, customer service, OTR process, or customer service-related field with a minimum of 10 years of experience in multinational business environment1. Excellent communication skills: experience working across multiple levels, functions and regions; able to clearly communicate complex information in an easy to understand manner; able to deliver message effectively verbally and in writing; able to make pr

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