Service In Charge- Kawasaki - NASSER BIN KHALED

Let the Good times roll. work in Kawasaki is powered by core values of energy, innovation and dedication. And "high performance" isn't reserved for our products alone. If you've got the talent and the drive, bring it to Kawasaki. As Service In Charge, you will be responsible for Monitoring the Workshop activities and ensures efficient use of available resources - technicians and equipment - in order to maximize the productivity of the Workshop service.

In this role, your duties encompass the following:

• Oversee the implementation of operation activities effectively & smoothly in work shop, and prioritize the work flow as needs.
• Monitor the quality of the services provided by the technicians to facilitate a high standard and raise the customer satisfaction index.
• Assist when there is difficulty in interpreting a customer complaint and in the correct write-up of the complaint.
• Evaluate technician skills and recommend future training requirements.
• Act as the interface between the technicians and the management.
• Ensure that correct warranty policies and procedures are administered by monitoring warranty reject claims and controlling warranty replacement parts.
• Handle the Customer complaints, and ensure of removing all grievances.
• Supervise employees scheduling, positioning and justify as work situation needs.
• Ensure availability of spare parts by coordinating spare parts department.
• Ensure employees technical performance / equipment’s usage are as per OEM operational standards and coach the employees as required.
• Ensure that Workshop standards will be implemented.
• Ensure proper implementation of procedures which enhances customer satisfaction.
• Analyze the workshop operation performance, and suggest action to improve opportunities.
• Prepare all periodical reports required, analyze and discuss the results with Kawasaki Brand Manager and staff.
• Ensure employees follow up on personal safety & security procedures.
• Ensure equipment’s and tools are kept in clean and safe condition for use.
• Ensure proper implementation of promotion campaigns activities in coordination with Marketing & sales departments.
• Coordinate with training department to schedule employees training needs, ensure of final certification results, and monitor their performance after training.
• Maintain communication with Team Leaders and Technicians by clarifying diagnostic procedures and sharing and explaining new information in bulletins.
• Work closely with the Kawasaki Brand Manager and supports on operational issues, Budgeting etc.
Coach the Technical staff and also do Hands on Technical Jobs as and when required.
• Provide reports related to departmental monthly targets and average productivity.
• Carry Out all the Necessary activities as assigned by the Reporting Manager.

تفاصيل الوظيفة

المرشح المفضل

تقدم الآن - وظائف في قطر - وظائف غيرذلك في قطر - بحث عن جميع الوظائف