PURPOSE AND OBJECTIVES
MENA Head for Financial Services bears primary responsibility for providing support to the Market Unit for sales and revenue growth within their region and market leadership to the external SAP ecosystem of partners & other stakeholders within the Financial Services Industry.
Assuming overall responsibility for directing sales strategy and execution, the Sales Leader will ensure integration of SAP customer-facing functions to create customer value and meet and exceed targets for customer satisfaction.
EXPECTATIONS AND TASKS
Area 1
Business Strategy and Planning:
* Establish a regional business plan aligned to the Financial Services Accounts customer base across the region that assigns both responsibilities and accountabilities on a functional and positional basis, with goals and strategies clearly defined and measurable.
* Achieve alignment within the assigned region and account base, regarding the prioritization of goals and strategies developed within the business plan.
* Track progress against the business and revenue plan by documenting specific activities, owners and timeframes to support goals and strategies.
* Ensure that the goals and strategies of the sales and growth business plan are properly synchronized with those of the plans of SAP EMEA.
* Effectively communicate region strategy and plans and increase mind share within the partner community, with press and industry analysts and throughout the marketplace in general.
Area 2
Customer Value Creation:
* Establish region benchmarks that focus on the creation of customer value through the identification and communication of well-articulated, customer specific value propositions that meet and satisfy the customer’s key business drivers.
* Integrate all customer-facing functions of the region into effective, virtual account teams that are committed to achieving lasting, value-based customer relationships that can be measured in terms of customer satisfaction.
* Foster a team culture that will proactively seek to solve customer problems and issues by first understanding the concerns of the customer, following-up appropriately, resolving conflicts in scheduling and resources as needed, and maintaining, at all times, customer focus as a #1 priority.
* Recognize employee contributions to resolving customer issues before they become escalations, communicating these successes to the organization in a timely manner.
* Build a personal network of executive relationships with key customers that can be leveraged within SAP for value creation in such areas as references, PR, media, SAP industry events and ongoing strategy and collaboration.
* Structure, build, develop and coach the Financial Services team within the region that operates under an effectively communicated vision and a common set of shared values and principles.
* Foster a collaborative environment within the region that will serve as a foundation for the exchange of information and knowledge, allowing the region to evolve into a learning organization where people are recognized as thought leaders for their knowledge contributions to their peers and their effective communication throughout SAP.
* Support and provide leadership as needed for all SAP promotions and events affecting the business of the Sector, including but not limited to: SAPPHIRE, industry solution days and executive events.
* Interface and collaborate with other Sector VP’s to share resources, best practices and ideas.
Area 3
* Mentor and coach local key Account Executives and GADs.
* Manage account planning and strategy process: development, review, management approval (SAP and customer) establishing goals, objectives, and strategies and assigning tactics, resources and timeframes.
* Identify, pursue, and close sales opportunities through the successful execution of Global Sales
تفاصيل الوظيفة
| 2014-01-06 | تاريخ الإعلان عنها: |
| الرياض, المملكة العربية السعودية | منطقة الوظيفة: |
| غيرذلك | الدور الوظيفي: |
| مبيعات | قطاع الشركة: |
المرشح المفضل
| متوسط الخبرة | المستوى المهني: |
تقدم الآن - وظائف في السعودية - وظائف في جدة, المملكة العربية السعودية - وظائف في الرياض, المملكة العربية السعودية - وظائف غيرذلك في السعودية - بحث عن جميع الوظائف