About the Business:
Al-Futtaim Motors occupies the pre-eminent position of the largest distributor of automotive products in the Emirates, and leads the rapid development of automobile business in the UAE, while continuing to contribute to Toyota's worldwide growth.
Today, Al-Futtaim Motors is synonymous with Toyota and Lexus, which enjoys undisputed leadership in the UAE in terms of the largest number of vehicles on the road. Besides Toyota, AF Motors also holds exclusive franchises for some of the world's top automobiles and automotive products like Hino - Japan's leading heavy-duty vehicle manufacturer, Toyo & Chen shin/ Maxxis tyres, GS & Panasonic batteries and many more.
About the Job:
This is an exciting opportunity for an experienced Service Advisor to work at our workshop in Al Ain.
Job Purpose:
When customer visits a workshop, his / her first contact is with the Service Advisor who is a window to the complete Service Operations.
Hence, job holder should be an image builder for the Service Department (and the company) and present a picture of faith and confidence.
You will be responsible for:
PRE-BOOKING
Should have good telephone handling skills.
VEHICLE RECEIVING
a.Basic customer care should come naturally.
b.Should explain objectives of periodic maintenance service to customer.
c.Should verify customer's report of problems with on-vehicle checks.
d.Should determine if a repair is eligible for warranty.
e.Should carry out pre-diagnostic questioning properly for a problem vehicle.
f.Ensure careful, patient and intelligent listening to customer.
g.Possess UAE driving licence.
OPENING JOB CARD
a. Knowledge of AF on-line system
b.Knowledge of company rules and procedures.
COMMUNICATION
a.Communication regarding technical problems to the shop floor should be clear and sufficient.
b.Maintain good teamwork and co-operation with fellow Service Advisors, shop floor, staff, Sales and Parts Dept. personnel.
c.Exhibit willingness to follow advice of Superiors.
JOB PROCESS
a.Can he plan and meet deadlines.
b. Ensure promises made to customer are met.
COMMUNICATE (to customer)
a.Obtain customer approval for additional jobs and advice shop floor.
b.Inform customer when car is ready or if it is delayed.
c.Prepare Performa prior to customer's arrival.
d.Works enthusiastically to establish rapport and respect of customers.
e.Should be able to explain functions of engine oil, necessity of periodic oil changes and consequences
f.Should be able to explain construction and operation of disc brakes and reason of squeal caused by wear indicators.
g.Should be able to explain safe procedure for connecting jumper cable.
h.Possess good product and technical knowledge to match his Customer Care Skills.
i.Capable of conducting basic conversation in Arabic.
7. INVOICING
a.Basic Knowledge of accounting / cash - cheque handling
b. Ability to negotiate
c. Ensure final invoice value is in line with those indicated / agreed with customer earlier.
8. DELIVERY
a. Ensure explanation to customer regarding the job done, parts needed and total cost.
b.Ensure customer is explained reasons for part replacement.
9. Job Holder should ensure post-service follow-up is done.
10.Exhibits positive attitude and makes efforts to improve his standard after training.
11.Follows company rules and regulations, specially regarding commercial issues and vehicle receipts.
12.Promote Service Marketing by building customer confidence and projecting a professional approach.
13.Must be a computer literate.
تفاصيل الوظيفة
| 2012-10-10 | تاريخ الإعلان عنها: |
| الإمارات العربية المتحدة | منطقة الوظيفة: |
| غيرذلك | الدور الوظيفي: |
| سيارات; تقنية وصيانة | قطاع الشركة: |
المرشح المفضل
| متوسط الخبرة | المستوى المهني: |
تقدم الآن - وظائف في الامارات - وظائف في أبو ظبي, الإمارات العربية المتحدة - وظائف في دبي, الإمارات العربية المتحدة - بحث عن جميع الوظائف