Retail Operations Manager - MMC Catering Company

The Brand - Heal & Zafraan:

It is high profile brand for chocolates and western sweets boutiques.

The Role:

• To maximize business profitability through the optimization of sales and expenses in our retail outlets.
- Manages cost of sale, labor, manager controllable and other operational costs by close monitoring of actual expenditure in outlets.
• To lead the retail division by example and re-establish the shops as the consumers’ destination of choice.
• To protect shareholder assets through the implementation of effective policies, procedures and controls.
• To lead the retail operations team, setting clear objectives for each direct report and metrics for each outlet to achieve.
- Ensures that execution of operations meets standards and customer expectations.
• To develop detailed monthly budgets and selling plans with sales department.
• To conduct regular (monthly) performance reviews to ensure annual sales performance targets are achieve.
• To define retail operating standards and ensure that these are achieved consistently across all retail outlets including hygiene and customer service.
• To review shop layouts and product proportionality on a regular basis, organizing the relay of departments within the outlets when necessary.
• To liaise with Human Resources to ensure correct staffing schedules are maintained and the appropriate deployment of manpower.
• To develop a comprehensive retail training plan with service standards guides.
• To ensure that all retail outlets meet legislated Health & Safety requirements and that all staff are aware of their responsibilities and comply with H&S legislation.
• To act as the central contact point for customer feedback and complaints, ensuring that Customer Service is acknowledged to be the core function of all retail staff.
• To develop the scale of the business through the identification of profitable new retail locations.

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