IT Technical Support Analyst \ Service Fulfillment Analyst - Boeing (Bayt)

IT Technical Support Analyst \ Service Fulfillment Analyst
Technician role:
Perform IT technical service delivery role including support of desktops, servers, and networks. Implement IT solutions both hardware and software to users in the program. Perform problem isolation and resolution for user IT issues. Implement and support Windows XP and Windows 7 desktop environment, Windows 2003 servers, Video Teleconferencing, LAN-WAN infrastructure, telephony and Blackberry technologies. Identify and isolate technical issues and initiate action as appropriate. Consult with business partners to resolve complex international IT problems and issues. Represent organization in technical forums and projects. Analyze installation and problem management performance data to increase quality and reduce variation and rework. Document and deploy technical processes and procedures. Collaborate with service providers, technical design teams, peer organizations, and customer IS focal organizations to satisfy IT requirements.
Service Fulfillment Analyst role:
The Service Fulfillment Analyst (SFA) is responsible to fulfill internal end users IT service requests and to contribute to IT Int'l projects within the assigned region.
Interact with end users to clarify their needs and identify which standard IT solutions are the most appropriate and available to fulfill their requests.
Work with the Global Service Delivery team, the Computing Standards and Architecture organization to identify requirements for non-enterprise regional standards. Submit non-standard applications to Architecture.
Description
Key Responsibilities
• Place and track computing hardware and software orders
• Work with appropriate regional stakeholders and suppliers to provide financial paperwork such as invoices and receipts to Accounting Departments in a timely manner.
• Work with buyers on IT hardware, software and services supplier selection, evaluation and assessments in the assigned region.
• Handle access management requests per defined procedures.
• Execute asset management processes as they relate to computing inventory records and IT assets lifecycle.
• Contribute to IT International projects as needed and as coordinated by the assigned project manager.
• Infrequent Business travel may be expected to other regional and global sites as driven by business needs.
• Other duties and responsibilities are assigned by management.
Your profile
You should be able to demonstrate the following competencies:
• Ability to demonstrate superior knowledge of desktop computing systems including operating systems, networks, hardware, software packages and utilities, computer control languages and commands.
• Ability to demonstrate the ability to analyze, select, build, assemble, test, certify, evaluate, implement, manage and maintain desktop, network and server delivery systems, subsystems, and components.
• Able to work independently, be self-planning and take the initiative to solve conflicts/issues, be persistent and meet commitments.
• Experience of providing support to customers Internationally or across multiple regions.
• Fluency in other languages, such as Hindi, Arabic and English would be considered as highly advantageous.
• Strong sensitivity for cultural differences and significant global acumen.
• Use of call logging tools and Microsoft technologies.
• 1st, 2nd, and ideally 3rd line technical support experience.
• Ability to communicate with and support teammates, customers, and suppliers in a professional manner.
Basic Qualifications for Consideration:
Do you have a minimum of three years of experience in PC desktop support?
Are you eligible to work at both civilian and military sites in Qatar?
Typical Education/Experience:
Candidate should typically have 3 or more years of experience in an IT technician role. Prefer advanced degree in Computer Science or

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