About the Business:
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Al-Futtaim Motors occupies the pre-eminent position of the largest distributor of automotive products in the Emirates, and leads the rapid development of automobile business in the UAE, while continuing to contribute to Toyota's worldwide growth.
Today, Al-Futtaim Motors is synonymous with Toyota and Lexus, which enjoys undisputed leadership in the UAE in terms of the largest number of vehicles on the road. Besides Toyota, AF Motors also holds exclusive franchises for some of the world's top automobiles and automotive products like Hino - Japan's leading heavy-duty vehicle manufacturer, Toyo & Chen shin/ Maxxis tyres, GS & Panasonic batteries and many more.
To provide full back-up support to these world-class franchises, AF Motors have an established network of showrooms and service & parts centres throughout the UAE.
About the Job:
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To support the National Aftersales Manager at operational level, the National After Sales Operations Manager will develop the Aftersales departments throughout the Emirates with weekly visit schedules that will enhance and improve each site, to maximise the business potential in achievement of budget and customer engagement results. The incumbent will also work closely with departmental managers to identify training requirements, staffing levels and employee productivity measurement and ensure the Retail Toyota business complies with all Dealer Standards in Kaizen, Vehicle Health Check and Right First Time programs.
The main responsibilities for this role will include:
* Organise, direct and control the activities of the Aftersales Branches to exceed budgets, ensuring optimum use of all personnel and facilities resource.
* Conduct daily analysis and coaching on labour, parts and additional product sales in both Service and Parts departments, establish group KPI's per Service and Parts Advisors with performance management reviews
* Ensure Service Branches comply with the "Fix it Right" program, working closely with the distributor in the implementation of a robust and measurable program
* Ensure that all staff training requirements are identified and communicated to the AFM Academy in line with job specific requirements to ensure active staff and customer engagement.
* Implement new ideas/systems to ensure proper workshop layout, workshop loading, equipment maintenance, and facility utilization that creates an efficient and customer focused environment.
* Review open Work In Progress and reduce over aged WIP to within 7 days at Service Sites
* Work with the key stake holders towards effective Employee engagement
تفاصيل الوظيفة
| 2012-07-19 | تاريخ الإعلان عنها: |
| الإمارات العربية المتحدة | منطقة الوظيفة: |
| غيرذلك | الدور الوظيفي: |
| سيارات; تقنية وصيانة | قطاع الشركة: |
المرشح المفضل
| إدارة | المستوى المهني: |
تقدم الآن - وظائف في الامارات - وظائف في أبو ظبي, الإمارات العربية المتحدة - وظائف في دبي, الإمارات العربية المتحدة - بحث عن جميع الوظائف