Customer Support Manager - Baker Hughes

Employment Status:
Rotator

About This Job:
The role is for a strong candidate to support on clients’ contract / projects, for both application engineering and general project support, updates on contract spend, visibility of order/project status, status on invoicing and support for their weekly conference calls.

Key Responsibilities / Accountabilities

Manages the customer's first point of contact with the organization.
Develops, tracks, and reports customer orders for key accounts.
Develops and implements approved process and/or operational improvements.
Coordinates unit activities with other functions.
Develops companywide customer service policies, programs and procedures.
Initiates training on customer service issues.
Handles special projects, as assigned.
Conducts all business activities in accordance with Baker Hughes HSE policies, Legal Compliance requirements and Baker Hughes Core Values.Essential Qualifications / Requirements:

Bachelor's Degree or equivalent.
8+ years of experience including 3+years supervisory experience.Preferred Qualifications / Requirements:

Excellent communication skills.
Excellent problem resolution skills.
Detail oriented.
Commitment to customer service and ability to work in team-oriented environment.
Broad knowledge of company products and systems.Company Overview:


Baker Hughes is a leading supplier of oilfield services, products, technology and systems to the worldwide oil and natural gas industry. By being the service company that best anticipates, understands and exceeds our customers' expectations, Baker Hughes Advances Reservoir Performance. The company's 57,000-plus employees work in more than 80 countries in geomarket teams that help customers find, evaluate, drill, produce, transport and process hydrocarbon resources. Baker Hughes' technology centers in the world's leading energy markets are pushing the boundaries to overcome progressively more complex challenges. Baker Hughes develops solutions designed to help manage operating expenses, maximize reserve recovery and boost overall return on investment through the entire life cycle of an oil or gas asset. Collaboration is the foundation upon which Baker Hughes builds our business and develops next-generation products and services for drilling and evaluation, completions and production and fluids and chemicals.

*LI-LP1

Baker Hughes is an Equal Employment Affirmative Action Employer

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