About the Business:
Al-Futtaim is regarded as a pioneer in the Gulf region's Automotive industry and encompasses every aspect of the Automotive business; from passenger and commercial vehicles and construction equipment sales and service, to used car sales and rental and leasing.
A comprehensive network of showrooms and service centres covers the UAE and Gulf region providing customers with convenience, choice and the highest standards of after sales service. Al-Futtaim represents some of the world's most popular and desirable automotive brands including; Toyota, Lexus, Hino, Honda, Volvo, Chrysler, Jeep and Dodge.
About the Job:
This is an exciting opportunity for an experienced Service Advisor to work for one of our primary Automotive businesses Al-Futtaim Motors.
Service Advisors are the first contact in the Workshop for a customer and provides a window to the workshop. The main responsibilities of the job holder will include (but not be limited to):
* Receive Customer Vehicles for Service and Repair Jobs and raise repair orders on Dealer Management Systems (DMS).* Technically competent to understand the customer needs and requirements and accordingly raise Service Orders.* Able to provide detailed explanation on jobs to be carried out on vehicle.* Provide detailed explanation and technical justification for additional repairs with cost Estimate and obtain approval from customers.* Ability to advise customers on the required vital jobs..* Should have flair for Selling Value added Services, Service Contracts and accessories.* Able to make every effort to resolve Customer Complaints and ensure customer has positive ownership experience. * Regularly follow up with Workshop controller and technicians on his vehicles and update Customers regularly on the job progress and ensure delivery of the vehicle at the promised time.* Raise Warranty approvals * Raise special orders for parts not available and follow up and keep customer informed.* Prepare Invoices on DMS and arrange for Active delivery of vehicles.* Follow up payments of credit customers and ensure collection within stipulated time.* Regularly monitor orders and ensure timely billing. * Conduct post service follow up to ensure customer satisfaction.
تفاصيل الوظيفة
| 2012-08-14 | تاريخ الإعلان عنها: |
| الإمارات العربية المتحدة | منطقة الوظيفة: |
| غيرذلك | الدور الوظيفي: |
| سيارات; تقنية وصيانة | قطاع الشركة: |
المرشح المفضل
| متوسط الخبرة | المستوى المهني: |
تقدم الآن - وظائف في الامارات - وظائف في أبو ظبي, الإمارات العربية المتحدة - وظائف في دبي, الإمارات العربية المتحدة - بحث عن جميع الوظائف